Admission & Discharge

Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout our patients’ stay, from pre-admission to discharge, each patient will be treated with the utmost respect and dignity.

Pre-admission is an important part of your hospital care. In order to ensure a smooth process flow, we ask that you:

Complete the admission form that you have received from your doctor as soon as possible and send it back to the medical centre.

If you have private health care or insurance cover, please contact them prior to your admission date to check for any excess or waiting periods.

Your medical history will be reviewed with you and admission and discharge details discussed.
Please take this opportunity to discuss any concerns regarding your admission. Your doctor will notify the hospital of the date of your procedure / operation and inform you of your day and time of admission.

Your doctor will also explain your procedure and complete the consent form with you.

Deposit

For self-funding, you will need to make a deposit on admission. You can pay your hospital deposit by cash or credit card. The amount of deposit varies with your room type and surgical procedures.

If your company is registered with our hospital for credit facilities, or if you are covered by medical insurance, please present a Letter of Guarantee from your employer or insurance company. This letter exempts you from paying a deposit on admission.

Please check in with Reception at the time indicated by your doctor. Your doctor will inform you of the scheduled time for your surgery and subsequent fasting times. This means nothing to eat or drink, including water, prior to your operation.

Please bring anything applicable to your admission including:

  • doctors admission letter and or consent forms
  • a list of all medications you are presently taking and the dosage.
  • relevant x-rays and or test results
  • for a child – favourite toy, formula, bottle and any special dietary needs
  • identity Card or Birth Certificate (if under 12 years old) or Passport (for foreigners), Spouse’s/Parent’s Identity Card
  • letter of guarantee from your employer / insurance company if part or all of your medical expenses are to be borne by your company / insurance company.

Please DO NOT (unless your doctor gives you special instructions):

  • Eat or drink anything after midnight for morning surgery
  • Smoke cigarettes or chew gum
  • Wear jewellery. A wedding ring and watch are permitted
  • Wear make-up or nail polish

Please do not bring along excessive cash and valuables. Please leave your valuables at home as our medical centre will not accept responsibility for any losses.

Please shower on the day of admission and put on clean clothes. You should wear garments that are comfortable and easy to remove. If you have arranged for your relative or friends to pick you up, you can always check with our nurse regarding the discharge time.

Please follow the instructions given by your doctor for your medications if any. It is important that you make arrangements for someone responsible to drive you home.

Please note that during the first 24 hours after your anaesthetic, you must not drive a car, operate machinery, drink alcohol, conduct business or sign contracts.

You must refrain from traveling alone on public transport including a taxi if you have been given a general anaesthetic or sedation.

An escort is VITAL for your safety, and you must have someone in continual attendance with you following your discharge and for 24 hours following surgery. Your operation will be cancelled if you do not have a suitable carer.

Your companion is welcomed to wait in our lounge area. They do not have to stay at the Day Care Ward the whole time. They will be given an approximate time to return to collect you and we call them about half an hour before you are ready to go home.

You will be discharged home with minimal pain or discomfort. However, should you have any unexpected change to your condition or other emergencies, please contact your Surgeon immediately or seek medical attention at the nearest hospital emergency.

If you have any questions regarding admission or discharge procedures, please call 03 – 6141 8533 and we will be glad to assist you further.